FAQ

What are your rates?

Please click on the “estimates” page, and you will be able to receive an instant quote via email. These quotes give an approximate amount you should expect to be charged for the cleaning of your home. Because every home is different, the exact price will be given upon the arrival of a staff member.

Do I get discounts if I use your services often?

Absolutely! The more often you use our cleaning services, the less expensive each visit costs. Please contact one of our representatives or use the “estimates” page to see how much you can save by letting us clean your home more often.

Do I have to be at home when you clean my house?

It's your choice. Many customers of our house cleaning service prefer to give us a key. Others leave us a key in a safe place each visit. Alarm systems can either be left off or you can give us entry/exit codes. By far, the most efficient and problem-free way for everyone is for you to give us a key and alarm codes.

How do you protect my keys?

Your key is secured in a locked key storage device to which only Sparkle Cleaning managers have access. The key is issued to the cleaning service team leader on the day of your clean. The team leader returns the key at the end of the day and management returns it to the secured container.

Is the work of your house cleaning service guaranteed?

Sparkle Cleaning backs all cleaning service work with a 100% Satisfaction Guarantee. If you're unhappy with any area we've cleaned, just call within 24 hours and we'll come back and reclean it free of charge. Do you bring your own cleaning supplies, chemicals and equipment? Yes, we bring everything we need to clean your home. You don't have to provide a thing.

Do you clean homes just once, or do you have to clean long-term?

While most of our customers prefer a weekly or a bi-weekly cleaning on a regularly scheduled day, we also clean homes less frequently. One-time cleaning and moving in/out clean up is also an option. If I sign up for long-term service, will the same person be in my home each time? We make every effort to ensure that the same staff members will be cleaning your home. If it so happens that the regular maid is not able to make the job, we will contact you to make sure you are aware of the change.

What time will you be at my home?

If you would like us to be at your home at a specific time, we recommend that you sign up for service either at the beginning of the day or the end of the day. As we clean homes during the day, we often encounter things that delay our arrival at our next home, like traffic, or a customer who would like some additional help. For midday service, we give you a window of time for our arrival.

What do I have to do before the cleaning?

So the time we spend in your home can be as efficient as possible, we ask that you pick up clothing, toys or other household items.

If there is a problem, who can I call?

If you see a problem while the team is in your home, you can talk to the team captain, who will make immediate efforts to correct the problem. Or you can contact the office staff, who will work with the team to quickly correct the problem and enforce our guarantee.

How do I pay for your residential cleaning services?

Payment is due at time of service. You may pay by cash, personal check or credit card. If you aren't home during our first visit, we will ask you for the full estimated amount, plus tax. If it takes less time than we estimated, we will refund the difference or apply it to our next visit, as you prefer. On regularly scheduled visits, we ask you to leave payment on the kitchen countertop. If you prefer to pay by credit card, we will handle that process from our cleaning service office.

Sparkle Cleaning

Area availability

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We allow you to take the night off with your family, instead of spending the day with a broom in your hand. Here are the top five reasons to hire us:
  • We free up your precious time
    In the 21st century, every minute counts--don't waste it on cleaning.
  • We guarantee your satisfaction
    If you are not 100% satisfied with our service, we'll come back to re-clean.
  • We are affordable
    Our rates are extraordinary. Get an instant quote through our "estimates" page.
  • We tailor our services to your needs.
    Various cleaning types and frequency of services allow us make the cleaning convenient for you.
  • We offer numerous easy payment options.
    Credit cards, checks, and cash are all accepted by us.

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